Refund policy

Our 14-day return policy means that you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it. It must not have been worn or used, must have all original tags attached, and must be in its original packaging. You will also need the receipt or proof of purchase.

Return and/or exchange shipping costs are entirely the responsibility of the customer.

To request a return or exchange:
1. Log in to zenverse.it
2. Select your order
3. Click “Request Return”
4. Select the product you wish to return
5. In the “Note” section, specify the product you would like to exchange it for
6. Confirm by clicking “Request Return”

If your return is accepted, it is the customer’s responsibility to package the items securely and appropriately so that Zenverse receives them in perfect condition. 
Zenverse will not be held responsible for lost packages or packages delivered without proper identification.

Returns must be shipped to the following address:
Corso di Porta Ticinese, 68
20123 Milano (MI), Italy

For any questions regarding returns, please contact us at info@zenverse.it

Refunds
Once we have received and inspected your return, we will notify you to let you know whether your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and display the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@zenverse.it.